******* AT MTN
Every time when I load airtime on my phone it disappears, previously it would disappear the following morning but recently it has disappeared right after I recharge my account, I called into the call centre I spoke to a RUDE consultant who refused to get the manager to assist me as this is an on going problem I have with MTN. The consultant name is Nonhlanhla Mbele and the reference number for the call is ********** 21
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MTN South Africa's replyOfficial
10 Jul 2018, 08:39Good day Luyanda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that I have escalated your complaint through to Nonhlanhla Mbele's manager for assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply10 Jul 2018, 08:39
Official
Good day Luyanda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that I have escalated your complaint through to Nonhlanhla Mbele's manager for assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,