1 reviews | Active since Oct 2013
Took out a contract at one of their stores in the east rand . I opted not to have insurance however when they went through the contract with me they did not explain one of the pages and asked me to sign and initial every page . One of the pages was in acceptance of insurance cover of which i insure all my electronics with my house contents . ( so i was double insured ). this i found out by accident when going through my account . I immediate withheld my monthly installment as i wanted urgent feedback. in the interim MTN cut my services , even my already paid for minutes from previous months demanding immediate payment to reconnect me . I done the EFT the next day and they connected me . That was two weeks ago . Now i get a SMS saying that they will double debit me . When i queried this with MTN i get told that this is what will happen and i need to go to my bank to sort it out . MTN wake up and refund my money you guys are *****ing from customers . I have been a loyal MTN customer for years and have currently over five contracts through you guys . I promise as my contract come to an end i will be changing over to another supplier who actually treasures their customers .
Good day Masimo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we will escalate your query through to our credit management for assistance. Your account is currently in credit. We will prioritize your query and send it through to our Credit Management to contact you as soon as is possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Masimo,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we will escalate your query through to our credit management for assistance. Your account is currently in credit. We will prioritize your query and send it through to our Credit Management to contact you as soon as is possible.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
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