******s and MTN are *******

<p>I set the limit on my phone to Zero Rands. (So I would not be charged for out of bundle rates)</p> <p>My phone was ****** and the ****** was able to left my limit from R0 to R3000.000.</p> <p> </p> <p>I have now been billed that extra R3000 on top of my average monthly spending of R993.00.</p> <p> </p> <p>MTN confirmed yesterday that I did in fact set my limit to Zero on the 5th November 2015. Now they saying that I am NOT legible for Credit as apparently I am that one that lifted it from R0 to R3000.<br /> MTN can easily prove is set it from R3000 to R0 as stated by Thabang Sedibe and can’t see when I set if from R0 to R3000, so I am still liable to pay... that makes no sense at all.</p> <p> </p> <p>I then had a horrible consultant Ntombi Langa that would not explain why I do not deserve the money. She then passed me on to her buddy Thabang Sedibe (supervisor) who also was terrible to talk to. Constantly talking to his colleague when I am busy explaining my case, which I have to repeat. The best part is and it’s on voice recording…. the supervisor stated that 'the ******** can ***** my phone and lift the limit by dialling *141*..... do whatever they want and I, the client is still liable.' I questioned that a lot and eventually the supervisor hung up on me while I’m asking questions from what he stated.</p> <p> </p> <p>I’ve spent over 10 hours talking to MTN to resolve this and then get spoken to like this. All I want back is money money I do not owe and MTN holds the evidence.</p> <p>I have even logged previously complaints about the call consultants not doing their jobs properly, obviously nothing have been done about it.</p> <p> </p> <p>and</p> <p> </p> <p>WHY do I have to phone in to lift a limit and answer all these security questions, when the ****** just needs to punch in *141*... and change things on my account WITHOUT MY PERMISSION. MTN have voice recordings of me setting the limit to R0 they still won’t give me back my money.</p> <p> </p> <p>Give me bake my money that you have evidence I do NOT OWE YOU.</p>