1 reviews | Active since Dec 2016
****** with data
<p>i have bought a 1Gb of data on the 15th December and a week later i recieved a message saying that the data has been expired, mind you that i have never used the data as yet but it has been expired, it is enough that data bundles are so expensive and yet still have to get **** services like this, </p> <p> </p> <p>i called the call center and got through to lindokuhle magwaza in department "808" I enquired about the data that went missing and ask to speak to a supervisor , he told me that he DOES NOT want to give me his supervisor, and gave me an attitude, what company does that , is that really customer experience.</p> <p> </p> <p>i was ****** with data and i am rejected when seeking help to find out more information.</p> <p> </p> <p>what do i do?</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised, the sms notification received on the 2016-12-23 04:22:38, was for the 30 day night express bundle loaded on the 2016-11-23 10:48:29. As a result the bundle did not expire prematurely.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised, the sms notification received on the 2016-12-23 04:22:38, was for the 30 day night express bundle loaded on the 2016-11-23 10:48:29. As a result the bundle did not expire prematurely.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
