****** twice

Its unprofessional that I was on a call for more than 45 mins because of MTN consultants transferring me through to different departments and the end being told that the systems offline in a nonchalant manner As per the letter twice I was overcharged again because of the lack of professionalism, you call into the call centre in light of getting your settlement letter in writing and all you get told is call on the day you want to pay and as a result I was overcharged and if I had not contacted the MTN legal department requesting a settlement letter means MTN would have ****** me and walked away. When I tried to get my refund Lindelani Nkosi said they are offline and spoke to the Teamleader Tumelo Rakosa and in return was told that they looged a request for a refund as will call me after 7 working days for feedbank. Today is that day and even after sending an email asking what the feedback is they ignored it and have not responded.