******, Passed On and Abandoned - Total Fail !!!

Summary:<br> <br> I was promised a 27 % discount with MTN as a corporate client, this was never loaded. On discovering that my account was never credited correctly I did the following:<br> <br> 1. Called 808 and 809, they made me hold over 20 minutes multiple times, they told me they could not assist and sent me to a store.<br> 2. Went to the MTN store in Lakeside mall who could not assist me > told to go to East Rand Mall MTN<br> 3. East Rand Mall MTN told me to call 808 / 809.<br> <br> This went on for a few weeks<br> <br> 4. Mailed Corporate account manager for MTN who sent me a detailed document telling me to contact the stores, who again do not know anything about this.<br> 5. Eventually contacting the other account manager I was passed onto finance<br> 6. It was discovered they owe me around R 2000<br> 7. I requested all my invoices and queried the Amount, it went up to around R 4000<br> 8. I then requested the term being credited, after much argument it went up to R 11900<br> 9 I then received a mail saying its now dropped to around R 5000<br> 10. Then the supervisor assisting me is now on leave, the administrator has not contacted me <br> <br> No Accountability<br> No Service <br> No Processes<br> No Care <br> No Signal<br> <br> Shocking service, poor infrastructure!!