1 reviews | Active since Sept 2012
****** OF DATA DURING UPGRADE
MTN HAVE A 30GIG FOR 3 MONTHS PROMO WHEN YOU UPGRADE. WE UPGRADED ON 11/11/2017 AND 30GIGS WERE INSTANTLY LOADED, NOW MY HUSBAND THOUGHT THAT THEY JUST LOADED THE 30GIG FOR 3 MONTHS INSTEAD OF 10GIG EACH MONTH AND THOUGHT NOTHING OF IT, ONLY TO FIND OUT LAST WEEK THAT HE NOW DOES NOT HAVE ANY DATA. ON CALLING MTN THEY ADVISED THE MTN STORE WE DID THE UPGRADE AT LOADED THE 30GIG FOR 1 MONTH ONLY!! WHAT A *******! THEY ADVERTISE SOMETHING AND WITHOUT INFORMING THE CLIENT DO SOMETHING ELSE. WE DEMAND THE 30 GIGS FOR 3 MONTHS AS STATED. THE CALL CENTRE DID NOT WANT TO HELP, TOLD US TO GO TO THE STORE WHERE WE UPGRADED.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team