****** Of Data By My Service Provider - MTN

MTN commits ***** internally. I upgraded my contract in November's to the MTN Sky Sliver package which included 50GB anytime data per month. The data is credited to my account on the 17th of each month, however on the MTN app. as well their other platforms my data expires on the 3rd Feb'22 which is not what my contract states nor what was the package offering. It would seem that I was ****** of data for the last period as well. MTN has continously ignored my request for data usage reports, and their management team simply cannot be bothered. I have sent MTN several emails made a huge number of calls with no resolution in sight...Emails to their customer service department is read by an individual and I would receive a response however my return email is now read by someone else which just creates confusion within their CS department. In addition to this woeful process the persons you speak to on the MTN customer service number 135 are unaware of information/emails that are being sent out by persons that receive and respond to email enquiries. Total shambles with a service department that has been setup for failure. Based on my experience with MTN this business does not care for their customers and their after sales services is literally non- existent. There is no understanding within MTN's CS divisions of their products, product offerings, promotions, documentation etc. I had to screenshot proof of the date my data was credited and the expiry date. This information is on their system perhaps they either cannot read or understand the information or they simply cannot be bothered... I have informed MTN in writing of my intention to contact ICASA for a resolution as well my consumer rights in accordance with the CPA. Not certain whether this would prompt MTN to do the right thing?