****** of data

I logged a complaint with MTN on the 14/09/2018 because i did not receive my full amount of data. The ref no. I- ********** 6647, i explained to them that it is a data sim and it has been split to, two separate numbers the main number is ********** . My dad took out the contract and i complained on twitter as well stating that it has been a month and nobody has sent any feedback. i also stated that the main number has not been used and that i am using the secondary number ********** . The contract was taken out on black Friday the package was 60gigs day data and 40gigs night data, however i only received 42.71gigs, i do not know if it because for the first time i used nearly all my data for the previous month.

i have complained on twitter last week and today but they keep on asking for the same details, i am extremely disappointed in their service, i mean they get their money on time but when it comes to customer service they suck. i would like to be reimbursed with what they owe me, i think that is very fair considering how long they are taking to sort things out.

They will probably want my dads id no. which i am sure they can find when putting in the main cell number and they should actually just check out the reference number i am done giving them the same information and running after them for their ****py service.

Please have them contact me on the secondary number. Also i have added in my ID no. and not my dads

I would also just like to mention that the store where i took out the contract helped me to the best of their ability, however MTN customer service has not even responded to my twitter DM's that they asked for.

Thank you in advance

Kind Regards, Faatimah