1 reviews | Active since Dec 2016
****** of data
<p>i bought data on the 15/12/2016 and i have received a message to inform me that my data has expired on the 23/12/2016 it was hardly a week and i never even used the data i bought, this is such a ******* , i was ****** of data that was newly purchased. </p> <p> </p> <p>And nompumelelo claims to inform me that i am wrong regarding this, this is just not customer service and bear in mind that ive always been a loyal customer to get a slap in the face like this is unprofessional.</p>
Good day Garren,
Thank you for taking the time to raise your concerns and affording us the opportunity to address same.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Please note that we have checked and can confirm that 1GB of data was loaded on 2016-12-15 and we have sent an urgent escalation to our data technicians to investigate how the bundle was depleted and we will revert back to you with feedback via email as soon as we receive it.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Garren,
Thank you for taking the time to raise your concerns and affording us the opportunity to address same.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention.
Please note that we have checked and can confirm that 1GB of data was loaded on 2016-12-15 and we have sent an urgent escalation to our data technicians to investigate how the bundle was depleted and we will revert back to you with feedback via email as soon as we receive it.
We understand that the entire experience must be very frustrating and hope we can restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Hi Garren,
Herewith below is the ref received for the escalation:
SMC/***
Kind Regards,
Tshepo M
Best regards,
Hi Garren,
Herewith below is the ref received for the escalation:
SMC/***
Kind Regards,
Tshepo M
Best regards,
Thank you will be waiting for your response.
Thank you will be waiting for your response.