1 reviews | Active since Jan 2013
****** of airtime
Check airtime balance, shows that I have airtime on my phone, trying to make a call, get a message that I have insufficient funds and need to recharge airtime. Phoning customer care, only get the default answer of, take out the phone's battery, asking to speak to a supervisor, either get you cut off, or put on hold indefinitely...<br> <br> Also have serious coverage issues with data lately, area in Sundowner in JHB, that had slow but workable signal, have nothing the last two weeks, mostly won't even open a browser on a mobile, let alone <br> <br> Finally got to a csutomer care consultant, mr. Tshepo Yende, with a good attitude, that promised to pass the problem onto his supervisor mr. George Bennet...<br> <br> Waiting in anticipation while I cannot make any phone calls...
Thank you for bringing this to our attention via the Hello Peter website. We appreciate that you have made us aware of the issues that you have experienced.
We understand the frustration you have faced in your attempt to obtain results and answers. We apologize for any inconveniences caused.
Kindly note the issue has been ascalated to 173 supervisory team for the request to speak to a supervisor.
For the coverage matter please note that we have forwarded you a template that you must send to our coverage helpdesk.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this to our attention via the Hello Peter website. We appreciate that you have made us aware of the issues that you have experienced.
We understand the frustration you have faced in your attempt to obtain results and answers. We apologize for any inconveniences caused.
Kindly note the issue has been ascalated to 173 supervisory team for the request to speak to a supervisor.
For the coverage matter please note that we have forwarded you a template that you must send to our coverage helpdesk.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
