****** by MTN

In November 2017,(if not mistaken), we took two contract from MTN. One a data contract and the other a cellphone contract. The data sim was for 40G data (20 day and 20 night) for R199 per month for 24 months. This contract was paid for in full in advance (meaning on the date of taking the contract). Few months into the contracts we were being blocked for non payment, or debit orders of over a thousand will go off and when querying this we would be told it includes arrears. We contacted MTN on numerous occasions and no one could really tell us why were we paying so much money all of a sudden. On one occasion the consultant said she cannot see the details of our contracts and we should go to the branch where we took the contracts. We went to the branch and they also could not assist, saying the contract is old and they cannot view it on the system and they no longer have the physical contracts that were signed. Everytime we went, they would log a call with the call centre and we would be sent home to expect a call from the call centre, but that never happened on all the numerous times we went to the branch. Upon request of our statement of account, we realised that the data sim's monthly subscription was now R699 not R199 as we knew it. And its been like that from few months into the contract. Now the issue is for MTN to show us as to how did that happen? We want to see the original documents we signed, they can'y show us that. They claim we called to change the package (the data credits never changed though), then we wanted that recording to no avail. We have been overcharged with R4800 and we want it refunded and MTN is moving us from pillar to post. Can a senior person attend and resolves our issue please.