****** by MTN

<p>Subscribed to SMS only contracts as we only use SMS on the system we use at the office. Over the past years we have been billed accordingly and then to our surprise we receive an invoice for over R32,000 on this contract.</p> <p> </p> <p><br />On request of the breakdown and why the invoice is so much as we have been paying +/- R40.00 the last year and prior not more than R200.00 per month on this contract we were given the answer that is is for data and calls that was made from this contract. </p> <p> </p> <p><br />What I cannot understand is we have an SMS only contract how can we incur cost on calls and data, not only that surely MTN should notify the customer of charges other than the specified contract with them? The debot order was processed against our account even though we are disputing this invoice and to date cannot get proper answers as to why we were not notified of the other charges incurred immediately - surely an SMS only contract cannot and does not allow data or calls to be made??? Other service providers when signing on a contract does not allow any other costs without prior consent from the customer. Also why were we not notified as a Company immediately that there is excessive increase on the account prior to receiving the invoice? </p> <p> </p> <p><br />I simply cannot accept the explanation received and even though the funds was already deducted from our account for this invoice feel this was not dealt with in an appropriate manner and feel that MTN is liable for breach of our contract as I would have been if the debit order was asked to be returned by the bank.</p> <p> </p> <p><br />I feel that we have been ****** massively, being a loyal customer for a long period, MTN does not feel they have done anything wrong in not providing the correct service we requested from them (SMS ONLY CONTRACT).</p> <p> </p> <p><br />HOW CAN WE TRUST THIS WILL NOT HAPPEN AGAIN AND ALSO WHY DO THEY NOT ACCEPT RESPONSIBILITY FOR THEIR ERROR!!!!</p> <p> </p> <p><br /> </p>