****** by MTN

Item: MTN South Africa
Rating: 1
Author: rashika N

Hello Charelle Brockman I complained end of December about my 2 contract 100gb and 30gb that i rook on black Friday.I am not getting my full data My account no A ********** When i phoned mtn people are talking without thinking, Please sort out or else cancel my contract because mtn is not helpful and took me for a ride Yesterday i went to another store to complain 1- ********** 5104

Helpful (0)

Replies (3)

MTN South Africa's replyOfficial

15 Jan 2018, 12:58

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

We have evaluated your number *** and picked up that the 10GB promotional data for 3 months is active and provisioned each month on the 14th.Please provide the number you querying about with regards to 100GB.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply15 Jan 2018, 12:58

Official

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

rashika N's updateReviewer Update

15 Jan 2018, 15:53

Hi Mike Ramaboka Please note that i did not get my 10G data for my cell no ********** 651 on the 14th January 2018. As for the 100G data is the no is ********** 162 You will see my balance . How come my night express is 44G when i am allocated only 40G. I am not getting my full 100G( 60G+40G) Please sort it out

rashika N's update15 Jan 2018, 15:53

Reviewer Update

rashika N's updateReviewer Update

15 Jan 2018, 15:55

Hi Also people working at MTN store does mot have a clue. Someone told me on the 27th i will receive the data

rashika N's update15 Jan 2018, 15:55

Reviewer Update

Hi Also people working at MTN store does mot have a clue. Someone told me on the 27th i will receive the data