1 reviews | Active since Mar 2017
****** by MTN
<p>Despite repeated requests by me to have this stopped, MTN has debited my account by R300 every month for the past three years for a contract which I cancelled in 2013. I was told that the debits would be stopped but that I would not be refunded the amounts incorrectly debited, to this day the amounts are taken from my account!</p>
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the debit order has been cancelled, The contract has been cancelled and the number converted to prepaid.
The account will be credited for 6 months subscription fee. The credit will reflect on the account Monday, once the credit reflect the refund will be done to your bank account.
Kind Regards,
Alice van der Merwe
Reference Number: ***4
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the debit order has been cancelled, The contract has been cancelled and the number converted to prepaid.
The account will be credited for 6 months subscription fee. The credit will reflect on the account Monday, once the credit reflect the refund will be done to your bank account.
Kind Regards,
Alice van der Merwe
Reference Number: ***4
Best regards,
Dear Alice
While I appreciate you prompt response and the fact that the debit order is finally cancelled! I am unsatisfied with the 6 month credit considering that I have contacted MTN about this mattter for the past three years and will be happy to provide you with all correspondence.
Dear Alice
While I appreciate you prompt response and the fact that the debit order is finally cancelled! I am unsatisfied with the 6 month credit considering that I have contacted MTN about this mattter for the past three years and will be happy to provide you with all correspondence.