1 reviews | Active since Jul 2015
****** by MTN
For 2 months in a row MTN have taken off almost 5x more than what they were suppose to. <br> We are still fighting to get last months money back and now this month we are ****** again??<br> How is it possible that the statement received comes to R1200 however MTN deduct over R8000? <br> What do we tell the bank when debit orders bounce back? We are held liable and get a bad credit record all because you decide to just deduct more? <br> How is this allowed to happen? <br> You have no idea what this is doing to us financially! <br> MTN please may we have our money back? The money we work hard for? Money that is not yours? Almost R18 000 worth? Money that should have gone to other suppliers and bills. I am beyond devastated and financially crippled by this
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being addressed with the relevant supervisory team and we hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter is being addressed with the relevant supervisory team and we hope to conclude as soon as possible.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,