1 reviews | Active since Jun 2016
****** AND FRUSTRATED
<p>Had 4 contracts for over 8years at capped limits, this year the monthly debit order was at +R630pm. In March i was debited with over R3000.00, I queried this, reference number and all. Instead each month it just keeps increasing and I phone monthly with no assistance. Now in May the bill came to R12k, still MTN is quiet, all the contracts are cut off. After all the years as a client who paid on time, no one if have the decency to call and enquire.</p>
Good Day Mogotsi12,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the usage limit was changed by the user of the device on 18-03-2016. Due to the usage limit change the system will then allow you to make any extra calls or data usage as per the usage changed, please note that USSD code #141#5# was used for this change.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
Good Day Mogotsi12,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the usage limit was changed by the user of the device on 18-03-2016. Due to the usage limit change the system will then allow you to make any extra calls or data usage as per the usage changed, please note that USSD code #141#5# was used for this change.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,