****** Again
<p>5min before midnight I had 200mb data and R80 airtime left. After midnight I wanted to buy a new data bundle. The system said I had zero airtime left. Your gonna tell me I used my data and my airtime before midnight, but you are once again cheating as I checked my data and airtime after every download. MTN is *****ing from their clients.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the airtime was depleted on active data sessions when the available data bundle was used up. Please note that you can request the Itemised Bill by SMSing your email address to 30988 and the Itemised Bill will be sent to your email, the Itemised Bill is the proof of usage.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***7
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the airtime was depleted on active data sessions when the available data bundle was used up. Please note that you can request the Itemised Bill by SMSing your email address to 30988 and the Itemised Bill will be sent to your email, the Itemised Bill is the proof of usage.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***7
Best regards,