1 reviews | Active since Jan 2018
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I took a data contract with MTN and getting debited R119 a month but since November /December 2017 I never received any Data as per the contract agreement.I called MTN a couple of times and was sent from pillar to post,still no data was loaded on my ********** 755 number but they have debited twice on my account November /December 2017.I asked to cancel but the consultant or agent I spoke told me that I will have to pay for 24 months after cancellation.
Good day,
Thank you for your post and for taking my calls.
We apologize for the inconveniences that you have experienced as a result of not getting the correct information.
As per our discussion, Your data was loaded on the 14th December 2017. It was then used on the 15th, 18 and the 21 December 2017. The 21st is when your data was depleted.
As a Goodwill gesture we load 1GB data. This is to show you that we value you as our customer and apologies for the incorrect information you got.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post and for taking my calls.
We apologize for the inconveniences that you have experienced as a result of not getting the correct information.
As per our discussion, Your data was loaded on the 14th December 2017. It was then used on the 15th, 18 and the 21 December 2017. The 21st is when your data was depleted.
As a Goodwill gesture we load 1GB data. This is to show you that we value you as our customer and apologies for the incorrect information you got.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,