HK
Husain K
1 reviews | Active since May 2012
27 Oct 2015, 11:09
******!!!
REQ***<br> <br> Lodged a query on incorrect billing on the 5th of September 2015. 2 months on and it remains unresolved. Infact, they went a step further in overcharging me again. Followed up on several occasions to resolve, but none of the consultants are capable to deal with it. In the meantime, I am paying more than double for a contract that I had set a limit on when I signed.<br> <br> Such a simple task, made so complicated by pathetic customer service. <br> <br> Regards,<br> <br> Sadiya.
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MTN South Africa's replyOfficial
29 Oct 2015, 09:10Hello islam786,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The credit has been added to the account, this for 2015-06-20 and 2015-07-20 invoices. The discounts reflect on the invoices from August to current month.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The credit has been added to the account, this for 2015-06-20 and 2015-07-20 invoices. The discounts reflect on the invoices from August to current month.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply29 Oct 2015, 09:10
Official
Hello islam786,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The credit has been added to the account, this for 2015-06-20 and 2015-07-20 invoices. The discounts reflect on the invoices from August to current month.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The credit has been added to the account, this for 2015-06-20 and 2015-07-20 invoices. The discounts reflect on the invoices from August to current month.
Kind Regards,
Alice van der Merwe
***
Best regards,