******!!

Iv been a loyal customer for almost 10years, through hard times and the good. On the 15th of April 2021 I received a call from one of their agents. He pitched me a deal that at the time sounded great.. For R19 more ontop of my current contract, I would be receiving 4 gig, 50 mins to which I agreed. On the 17the of November I received an sms, which I receive each month because it's my top up date right. So I open the sms, where it's says your account has been topped up with 4gig, 50 mins.. Which I found to be strange, I went back to all my old sms'es thinking to myself mayb I'm wrong.. For the last 6months that I've been paying my extra R19, I had infact only gotten 3 gig, 50 mins.

So I call customer care but before I do, I check my account balance.. 3 gig, 50 mins. Now I'm confused.. So I make the call.. The lady has me logged in and everything while I'm telling her what my grievance is. Then she tells me call *136*1# to check my balance. (I didn't tell her I've already done that) so I'm checking my balance and low and behold 4 gigs, 50 mins.. Again I'm CONFUSED, what just happened?? She suggests to me that the Mtn app can be very confusing and I shouldn't be checking my balances on the app. I agree, I tell her the Mtn app itself is like a mind field.

After the call I receive an sms that my query has been logged and another to say that query has been closed, cool. I received another sms, which was strange, this sms says that my Mtn mega S topup inclusive value has been loaded..

To me, this lady that helped me on the phone, she fixed the problem while logged into my account, while I was on the phone. So in actual fact for 6months I was receiving 3 gigs, 50 mins. I feel ******! Mtn actually owes me 6 gigs of the last 6months.. Which I didn't receive. But have been paying each month.. Think it's time to end this relationship.