ZVdm
Zelda Van der merwe
1 reviews | Active since Jul 2015
08 Jul 2015, 11:20
Roaming service not requested
I have received the following sms this morning from MTNSA: \your roaming service has been successfully added as requested. Your credit limit may not apply while roaming". I have not requested this at all. I have tried to cancel this through the call centre but to no avail as they either don't answer"
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Replies (1)
MTN South Africa's replyOfficial
16 Jul 2015, 10:40Hello Polkadot2,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the International Roaming is not activated on your number ***, only international dialing is active. Meaning your line is able to dial out international numbers.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the International Roaming is not activated on your number ***, only international dialing is active. Meaning your line is able to dial out international numbers.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply16 Jul 2015, 10:40
Official
Hello Polkadot2,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the International Roaming is not activated on your number ***, only international dialing is active. Meaning your line is able to dial out international numbers.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the International Roaming is not activated on your number ***, only international dialing is active. Meaning your line is able to dial out international numbers.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,