SH
Seranne H
1 reviews | Active since May 2015
08 Jul 2015, 06:00
Roaming service and no luck with call centre
I've just received an SMS this morning saying Roaming Service has succesfully been activated, even though I have never requested this, nor do I want it. I do not want to be charged for services I neither want nor need on my phone.<br> <br> This is the second time this has happened! This happened previously in March. I was able to get through to the call centre then and they said it was a technical glitch.<br> <br> I now can't get through to the call centre to find out what's going on with my account. It either says the call centre has been closed or it just goes into call waiting music for a few minutes and then simply drops my call. <br>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
20 Jul 2015, 15:21Hello GooseGrove,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that only International dialling is active on you line, this is a standard service which allows you to make international calls. You can only be charged for this service when you make use of it (making international calls).
Once again please accept our sincerest apologies for the breakdown in service delivery.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that only International dialling is active on you line, this is a standard service which allows you to make international calls. You can only be charged for this service when you make use of it (making international calls).
Once again please accept our sincerest apologies for the breakdown in service delivery.
Kind regards
Letumile
REQ:***
MTN South Africa's reply20 Jul 2015, 15:21
Official
Hello GooseGrove,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that only International dialling is active on you line, this is a standard service which allows you to make international calls. You can only be charged for this service when you make use of it (making international calls).
Once again please accept our sincerest apologies for the breakdown in service delivery.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that only International dialling is active on you line, this is a standard service which allows you to make international calls. You can only be charged for this service when you make use of it (making international calls).
Once again please accept our sincerest apologies for the breakdown in service delivery.
Kind regards
Letumile
REQ:***