Roaming Rate Confusion

<p>Forwarded the following message to Customer Services on 01 May and have not had any response:</p> <p> </p> <div>Could you please help me understand how the roaming rates were calculated on the bill I received as per attached?</div> <div> </div> <div>I fail to understand how the following was calculated:</div> <div> </div> <div> <table style="width: 510pt; border-collapse: collapse;" border="0" width="678" cellspacing="0" cellpadding="0"><colgroup><col style="width: 56pt;" width="75" /><col style="width: 48pt;" span="2" width="64" /><col style="width: 68pt;" width="90" /><col style="width: 50pt;" width="66" /><col style="width: 55pt;" width="73" /><col style="width: 185pt;" width="246" /></colgroup> <tbody> <tr style="height: 30.75pt;"> <td style="border-width: 0.5pt 0.5pt 0px; border-style: solid solid none; border-color: windowtext windowtext black; width: 56pt; height: 30.75pt; background-color: transparent;" width="75" height="41"><strong><font size="3" color="#000000" face="Calibri">Date</font></strong></td> <td style="border-width: 0.5pt 0.5pt 0px 0px; border-style: solid solid none none; border-color: windowtext windowtext black black; width: 48pt; background-color: transparent;" width="64"><strong><font size="3" color="#000000" face="Calibri">Time</font></strong></td> <td style="border-width: 0.5pt 0.5pt 0px 0px; border-style: solid solid none none; border-color: windowtext windowtext black black; width: 48pt; background-color: transparent;" width="64"><strong><font size="3" color="#000000" face="Calibri">Duration</font></strong></td> <td style="border-width: 0.5pt 0.5pt 0px 0px; border-style: solid solid none none; border-color: windowtext windowtext black black; width: 68pt; background-color: transparent;" width="90"><strong><font size="3" color="#000000" face="Calibri">Number</font></strong></td> <td style="border-width: 0.5pt 0.5pt 0px 0px; border-style: solid solid none none; border-color: windowtext windowtext black black; width: 50pt; background-color: transparent;" width="66"><strong><font size="3" color="#000000" face="Calibri">Charge</font></strong></td> <td style="border-width: 0.5pt 0.5pt 0px 0px; border-style: solid solid none none; border-color: windowtext windowtext black black; width: 55pt; background-color: transparent;" width="73"><strong><font size="3" color="#000000" face="Calibri">Charge total</font></strong></td> <td style="border-width: 0.5pt 0.5pt 0px 0px; border-style: solid solid none none; border-color: windowtext windowtext red red; width: 185pt; background-color: transparent;" width="246"><strong><font size="3" color="#ff0000" face="Calibri">To be explained</font></strong></td> </tr> <tr style="height: 15pt;"> <td style="border-width: 1pt 0.5pt 0.5pt 1pt; border-style: solid; border-color: windowtext; height: 15pt; background-color: red;" height="20"><font size="3" face="Calibri">22/03/2016</font></td> <td style="border-width: 1pt 0.5pt 0.5pt 0px; border-style: solid solid solid none; border-color: windowtext windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">9:44:58</font></td> <td style="border-width: 1pt 0.5pt 0.5pt 0px; border-style: solid solid solid none; border-color: windowtext windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">0:04</font></td> <td style="border-width: 1pt 0.5pt 0.5pt 0px; border-style: solid solid solid none; border-color: windowtext windowtext windowtext black; background-color: red;"><font size="3" face="Calibri">My own</font></td> <td style="border-width: 1pt 0.5pt 0.5pt 0px; border-style: solid solid solid none; border-color: windowtext windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">ZAR 3.51</font></td> <td style="border-width: 1pt 1pt 1pt 0.5pt; border-style: solid; border-color: windowtext windowtext black; width: 55pt; background-color: red;" rowspan="2" align="right" width="73"><font size="3" face="Calibri">ZAR 56.15</font></td> <td style="border-width: 1pt 1pt 1pt 0.5pt; border-style: solid; border-color: windowtext windowtext black; width: 185pt; background-color: red;" rowspan="2" width="246"><font size="3" face="Calibri">Call to my own number at the same time, billed twice, duration 4 seconds?</font></td> </tr> <tr style="height: 15.75pt;"> <td style="border-width: 0px 0.5pt 1pt 1pt; border-style: none solid solid; border-color: black windowtext windowtext; height: 15.75pt; background-color: red;" height="21"><font size="3" face="Calibri">22/03/2016</font></td> <td style="border-width: 0px 0.5pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">9:44:58</font></td> <td style="border-width: 0px 0.5pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">0:04</font></td> <td style="border-width: 0px 0.5pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;"><font size="3" face="Calibri">My own</font></td> <td style="border-width: 0px 0.5pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">ZAR 52.64</font></td> </tr> <tr style="height: 15pt;"> <td style="border-width: 0px 0.5pt 0.5pt 1pt; border-style: none solid solid; border-color: black windowtext windowtext; height: 15pt; background-color: red;" height="20"><font size="3" face="Calibri">1/4/2016</font></td> <td style="border-width: 0px 0.5pt 0.5pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">8:43:48</font></td> <td style="border-width: 0px 0.5pt 0.5pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">0:02</font></td> <td style="border-width: 0px 0.5pt 0.5pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;"><font size="3" face="Calibri">***5</font></td> <td style="border-width: 0px 0.5pt 0.5pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">ZAR 61.41</font></td> <td style="border-width: 0px 1pt 1pt 0.5pt; border-style: none solid solid; border-color: black windowtext; width: 55pt; background-color: red;" rowspan="3" align="right" width="73"><font size="3" face="Calibri">ZAR 144.75</font></td> <td style="border-width: 0px 1pt 1pt 0.5pt; border-style: none solid solid; border-color: black windowtext; width: 185pt; background-color: red;" rowspan="3" width="246"><font size="3" face="Calibri">Call to my own number at the same time, billed three times, duration 2/4 seconds?</font></td> </tr> <tr style="height: 15pt;"> <td style="border-width: 0px 0.5pt 0.5pt 1pt; border-style: none solid solid; border-color: black windowtext windowtext; height: 15pt; background-color: red;" height="20"><font size="3" face="Calibri">1/4/2016</font></td> <td style="border-width: 0px 0.5pt 0.5pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">8:43:48</font></td> <td style="border-width: 0px 0.5pt 0.5pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">0:04</font></td> <td style="border-width: 0px 0.5pt 0.5pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;"><font size="3" face="Calibri">My own</font></td> <td style="border-width: 0px 0.5pt 0.5pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">ZAR 21.93</font></td> </tr> <tr style="height: 15.75pt;"> <td style="border-width: 0px 0.5pt 1pt 1pt; border-style: none solid solid; border-color: black windowtext windowtext; height: 15.75pt; background-color: red;" height="21"><font size="3" face="Calibri">1/4/2016</font></td> <td style="border-width: 0px 0.5pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">8:43:48</font></td> <td style="border-width: 0px 0.5pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">0:04</font></td> <td style="border-width: 0px 0.5pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;"><font size="3" face="Calibri">My own</font></td> <td style="border-width: 0px 0.5pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">ZAR 61.41</font></td> </tr> <tr style="height: 15.75pt;"> <td style="border-width: 0px 0.5pt 1pt 1pt; border-style: none solid solid; border-color: black windowtext windowtext; height: 15.75pt; background-color: #92d050;" height="21"><font size="3" face="Calibri">1/4/2016</font></td> <td style="border-width: 0px 0.5pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: #92d050;" align="right"><font size="3" face="Calibri">12:34:23</font></td> <td style="border-width: 0px 0.5pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: #92d050;" align="right"><font size="3" face="Calibri">1:58</font></td> <td style="border-width: 0px 0.5pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: #92d050;"><font size="3" face="Calibri">***3</font></td> <td style="border-width: 0px 0.5pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: #92d050;" align="right"><font size="3" face="Calibri">ZAR 70.18</font></td> <td style="border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: #92d050;"><font size="3" face="Calibri"> </font></td> <td style="border-width: 0px 1pt 1pt 0.5pt; border-style: none solid solid; border-color: black windowtext windowtext; background-color: #92d050;"><font size="3" face="Calibri">Known call</font></td> </tr> <tr style="height: 30.75pt;"> <td style="border-width: 0px 0.5pt 1pt 1pt; border-style: none solid solid; border-color: black windowtext windowtext; height: 30.75pt; background-color: red;" height="41"><font size="3" face="Calibri">1/4/2016</font></td> <td style="border-width: 0px 0.5pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">13:03:56</font></td> <td style="border-width: 0px 0.5pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">0:51</font></td> <td style="border-width: 0px 0.5pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;"><font size="3" face="Calibri">My own</font></td> <td style="border-width: 0px 0.5pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; background-color: red;" align="right"><font size="3" face="Calibri">ZAR 21.93</font></td> <td style="border-width: 0px 1pt 1pt 0px; border-style: none solid solid none; border-color: black windowtext windowtext black; width: 55pt; background-color: red;" align="right" width="73"><font size="3" face="Calibri">ZAR 21.93</font></td> <td style="border-width: 0px 1pt 1pt 0.5pt; border-style: none solid solid; border-color: black windowtext windowtext; width: 185pt; background-color: red;" width="246"><font size="3" face="Calibri">Call to my own number billed once, duration 51 seconds</font></td> </tr> </tbody> </table> </div> <div> </div> <div>One call (duration of 0:04), totals R56.15</div> <div>Another call (duration of 0:02 / 0:04, billed separately), totals R144.75</div> <div>While a call I actually made whilst roaming (duration 1:58), totals R70.18</div> <div> </div> <div>As a matter of urgency, please call me to clear the above up.</div> <div> </div> <div>Thank you.</div>