Roaming not activated

Item: MTN South Africa
Rating: 2
Author: Emile C

I visited the MTN Store in Langeberg Mall, Mossel Bay to activate roaming a week before I left the country. I was assured that roaming was activated but alas, I had to find out after arriving abroad that it was never done.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

24 Dec 2017, 18:20

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that we have now reactivated the international roaming on the number *** it will take within 2 to 24 HRS to be activated on the network.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply24 Dec 2017, 18:20

Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that we have now reactivated the international roaming on the number *** it will take within 2 to 24 HRS to be activated on the network.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Roaming not activated

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