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Kathleen E
1 reviews | Active since Oct 2017
18 Oct 2017, 22:27
Roaming issues
While I was on holiday in may month. My was not working I could not make calls nor could I receive calls or use the Internet. A couple of days later only two numbers got through to me but my Internet still not working. Then my phone was soft locked. Got home got my bill and my bill was R 9000.00. As per my contract for roaming I must give concent in writing and I did not do that. I've sent copies the contract to the consultants named Zanele Chiliza and Portia Mukaswe. I don't think they know what they are doing. Can someone please investigate and solve this issue. My contact number is ********** 268. My phone is currently soft locked as it is a major inconvenience.
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MTN South Africa's replyOfficial
20 Oct 2017, 10:29Good day Kathleen,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note according to our systems, a usage report was sent to you.
Kindly confirm if you have received this.
N.B: your account is currently soft locked due to non payment and is now with our legal department.
REQ:***
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply20 Oct 2017, 10:29
Official
Good day Kathleen,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note according to our systems, a usage report was sent to you.
Kindly confirm if you have received this.
N.B: your account is currently soft locked due to non payment and is now with our legal department.
REQ:***
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,