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Rowan T
1 reviews | Active since Apr 2019
10 Apr 2019, 19:01
Roaming does not work
I'm currently in Peru and my MTN SIM does not work at all. I've tried phoning MTN and they just tell me that I needed to activate roaming before I left South Africa and that there's nothing they can do now. How am I supposed to receive OTPs for internet banking??
The MTN website states that "Prepaid and TopUp contract subscribers will have the roaming service activated by default." which is obviously incorrect.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
11 Apr 2019, 11:42Good day Rowan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. Kindly note that the product is loaded by default on prepaid numbers. However in order to activate this service you need to dial *135# ok and choose option 1 or contact 135 before leaving the country. If you like we can activate sms roaming ONLY which can still be done even if you are abroad. SMS roaming charges will apply.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. Kindly note that the product is loaded by default on prepaid numbers. However in order to activate this service you need to dial *135# ok and choose option 1 or contact 135 before leaving the country. If you like we can activate sms roaming ONLY which can still be done even if you are abroad. SMS roaming charges will apply.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply11 Apr 2019, 11:42
Official
Good day Rowan
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. Kindly note that the product is loaded by default on prepaid numbers. However in order to activate this service you need to dial *135# ok and choose option 1 or contact 135 before leaving the country. If you like we can activate sms roaming ONLY which can still be done even if you are abroad. SMS roaming charges will apply.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. Kindly note that the product is loaded by default on prepaid numbers. However in order to activate this service you need to dial *135# ok and choose option 1 or contact 135 before leaving the country. If you like we can activate sms roaming ONLY which can still be done even if you are abroad. SMS roaming charges will apply.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
RT
Rowan T's updateReviewer Update
11 Apr 2019, 14:59Hi Ayanda, thanks for the quick reply. Yes please, activating SMS roaming would be perfect since I only need it for internet banking OTPs. I'm not sure why the customer care person I spoke to (or her manager) was unaware that this could be done.
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Rowan T's update11 Apr 2019, 14:59
Reviewer Update
Hi Ayanda, thanks for the quick reply. Yes please, activating SMS roaming would be perfect since I only need it for internet banking OTPs. I'm not sure why the customer care person I spoke to (or her manager) was unaware that this could be done.
RT
Rowan T's updateReviewer Update
11 Apr 2019, 15:01Hi Ayanda, I'm sending this as a private reply. My MTN number is ***. Would you be able to activate SMS roaming for me or do I need to email someone? Thanks for your help
RT
Rowan T's update11 Apr 2019, 15:01
Reviewer Update
Hi Ayanda, I'm sending this as a private reply. My MTN number is ***. Would you be able to activate SMS roaming for me or do I need to email someone? Thanks for your help