Roaming costs indecipherable

Item: MTN South Africa
Rating: 1
Author: Jeremy L

I called the call centre requesting detail on the roaming costs which don't make sense as I keep data off whenever I travel. However, the agent told me she cant see itemised bills and also I will get charged even for calls that I dont answer?

Grateful for an explanation of the details of the roaming calls which seem to show my own number which is very odd.

Helpful (0)

Replies (3)

MTN South Africa's replyOfficial

01 Jun 2018, 08:37

Dear Jeremy,

Thank you for taking the time to tell us why our service failed to meet your expectations.

We value your business, and would like to address your concerns as quickly as possible.

I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.

Please note you can find more information here https://www.mtn.co.za/Pages/InternationalRoaming.aspx regarding our roaming rates abroad.

If you have any additional questions or wish to discuss this matter further, please don’t hesitate to contact me at ***

Sincerely,

Willem Jnr Loots

MTN Complaints Management

Best regards,

MTN South Africa's reply01 Jun 2018, 08:37

Official

Dear Jeremy,

Thank you for taking the time to tell us why our service failed to meet your expectations.

We value your business, and would like to address your concerns as quickly as possible.

I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.

Please note you can find more information here https://www.mtn.co.za/Pages/InternationalRoaming.aspx regarding our roaming rates abroad.

If you have any additional questions or wish to discuss this matter further, please don’t hesitate to contact me at ***

Sincerely,

Willem Jnr Loots

MTN Complaints Management

Best regards,

Jeremy L's updateReviewer Update

01 Jun 2018, 14:49

Willem Many thanks for the quick response and I have emailed you accordingly. Cheers Jeremy

Jeremy L's update01 Jun 2018, 14:49

Reviewer Update

Willem Many thanks for the quick response and I have emailed you accordingly. Cheers Jeremy

Jeremy L's updateReviewer Update

24 Jun 2018, 09:43

Willem, I am still looking forward to a reply to my email? Regards Jeremy.

Jeremy L's update24 Jun 2018, 09:43

Reviewer Update

Willem, I am still looking forward to a reply to my email? Regards Jeremy.

Roaming costs indecipherable

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