1 reviews | Active since Jan 2016
Roaming calls agene
<p>About 10 to 12 months back MTN charged me roaming calls. I reported the mater on Hello Peter and MTN refund me on all the roaming charges on my account. Ok so now for the mouth of October 2016 MTN charges me again for roaming call. So I phone the customer service 808 and explain to the person.</p> <p>1. I load air time on my phone before I cross the border.<br />2. So my air time gets deducted as I phone.<br />3. I have also told the person MTN have refunded me before on roaming charges.<br />4. I told the person you will be able to see it on the system.<br />5. The person told me it is imposable. <br /> <br />The complained was locked on the 27/11/16</p> <p>Then 1 or 2 weeks gone passed I phone 808 again MTN customer service because they cannot sort out my problem (I think they do not know how because the people there do not get turned properly or what I do not know)</p> <p>So the 2nd person tells me I have got a self serves for data that I must pay bat I do not even know how to use this serves so the complained got locked again with a reverence number ********** 15</p> <p>Sill no feedback so on the 15/11/2016 I must phone MTN again why because MTN do not seem to get back to their customers. So I wasted my time again I had to explain the sorry again the person told me the supervisor will phone me shortly. It is the 16/11/2016 at 11:05 I am still waiting. My account for October is still not sorted out and still not paid this is a big problem for me. If I do not pay MTN switch my phone off bat MTN cannot sort out a small problem. I do not know why MTN has a customer service if they cannot help the customer.</p> <p> </p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent request has been sent to the after sales division to assist in rectifying the roamed call and data purchases issue. A call back will be done to advise on resolved request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent request has been sent to the after sales division to assist in rectifying the roamed call and data purchases issue. A call back will be done to advise on resolved request.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Today is the 25th on November and I still do not have answer for MTN and my account is still not pay. Bay on the 23rd November MTN in very good manners switch my phone off without even letting me know. Lake always MTN cannot let the customer know what is happening. So I phone the 808 customer service. I do not know why thy cold this customer service if they cannot give customer service. What a stiff up this was for 40 min on the phone and the supervisor cannot even help me. This is unacceptable how do they have supervisors that cannot do their job properly. Bat after a big argument with the supervisor he switch my phone on.
Very leaker I have got 2 x phones on 1 x contract so he only switch 1 x phone on so now I have to phone again. Lake very time I speak to a different person and I have to explain everything again so it is an argument again for 30min. because MTN do not have a proper system bat I must just pay.
It is unacceptable that my problem from the 27th of October is still not sorted.
I will not pay the roaming call so MTN will remove the roaming call from my invoice. If this is not sorted by the 30th of November I will publish this on the newspaper and I will see carteblanche as this is unacceptable.
Today is the 25th on November and I still do not have answer for MTN and my account is still not pay. Bay on the 23rd November MTN in very good manners switch my phone off without even letting me know. Lake always MTN cannot let the customer know what is happening. So I phone the 808 customer service. I do not know why thy cold this customer service if they cannot give customer service. What a stiff up this was for 40 min on the phone and the supervisor cannot even help me. This is unacceptable how do they have supervisors that cannot do their job properly. Bat after a big argument with the supervisor he switch my phone on.
Very leaker I have got 2 x phones on 1 x contract so he only switch 1 x phone on so now I have to phone again. Lake very time I speak to a different person and I have to explain everything again so it is an argument again for 30min. because MTN do not have a proper system bat I must just pay.
It is unacceptable that my problem from the 27th of October is still not sorted.
I will not pay the roaming call so MTN will remove the roaming call from my invoice. If this is not sorted by the 30th of November I will publish this on the newspaper and I will see carteblanche as this is unacceptable.