Roaming and billing fail
MTN... first off your Twitter social media team is utterly useless! Second, if you do not sort out my roaming and billing issue I will be reversing my debit orders! Oh but wait you can't call me to sort this out because you've turned off my roaming and I'm in New Zealand! Sort it out deal with your Twitter team or I'm going to br reversing my debit orders!
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Replies (3)
MTN South Africa's replyOfficial
11 Sept 2018, 09:02Good day Leanne
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply11 Sept 2018, 09:02
Official
Good day Leanne
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
's updateReviewer Update
12 Sept 2018, 12:07Still waiting for a response!?!?!
's update12 Sept 2018, 12:07
Reviewer Update
Still waiting for a response!?!?!
MTN South Africa's replyOfficial
18 Sept 2018, 12:29Good day Leanne
Thank you for your post
We apologise for the delayed response and for any inconvenience incurred.
After doing the investigation we have been advised that Roaming was loaded on the package that you upgraded to. You were also made aware of this when you inquired about the settlement in February before immigrating but you did not request for it to be cancelled. We have now cancelled the roaming service for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply18 Sept 2018, 12:29
Official
Good day Leanne
Thank you for your post
We apologise for the delayed response and for any inconvenience incurred.
After doing the investigation we have been advised that Roaming was loaded on the package that you upgraded to. You were also made aware of this when you inquired about the settlement in February before immigrating but you did not request for it to be cancelled. We have now cancelled the roaming service for you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,