mL
marius L
1 reviews | Active since Jan 2016
02 Feb 2016, 14:25
Roaming
Why can the MTN call Centre not help me with this problem. Why did i have to report to Hello Peter to get help.<br> So i can go beck to a TOP UP 100 with no cost ( please response )<br> <br> Now my out going calls is suspended. I have not payed my account be cores i need to know do i have to pay for the roaming calls even if it is not my fold the contract was chance with out me knowing.<br> <br> MTN did not even contact me to tell me thy are going to suspended my calls. THIS is UNACCEPTABLE <br> MTN must remove the suspension of my contract ASAP. I will pay my account lake i do every month.
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Replies (2)
MTN South Africa's replyOfficial
03 Feb 2016, 12:07Hello mariuslaas,
We are sorry for any inconvenience caused and for the breakdown in service.
The current package that you are on is the MTN Choice 100. This package allows you to control your spending as we've now set a usage limit on your account to R0.00. Once you've now depleted your month provisioning (airtime, data & SMS bundles).
We have now credited your account with an amount of R1105.16 including VAT for the additional charges on your invoice dated the 20th of December 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the breakdown in service.
The current package that you are on is the MTN Choice 100. This package allows you to control your spending as we've now set a usage limit on your account to R0.00. Once you've now depleted your month provisioning (airtime, data & SMS bundles).
We have now credited your account with an amount of R1105.16 including VAT for the additional charges on your invoice dated the 20th of December 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply03 Feb 2016, 12:07
Official
Hello mariuslaas,
We are sorry for any inconvenience caused and for the breakdown in service.
The current package that you are on is the MTN Choice 100. This package allows you to control your spending as we've now set a usage limit on your account to R0.00. Once you've now depleted your month provisioning (airtime, data & SMS bundles).
We have now credited your account with an amount of R1105.16 including VAT for the additional charges on your invoice dated the 20th of December 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the breakdown in service.
The current package that you are on is the MTN Choice 100. This package allows you to control your spending as we've now set a usage limit on your account to R0.00. Once you've now depleted your month provisioning (airtime, data & SMS bundles).
We have now credited your account with an amount of R1105.16 including VAT for the additional charges on your invoice dated the 20th of December 2015.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
mL
marius L's updateReviewer Update
16 Nov 2016, 11:26About 10 to 12 months back MTN charged me roaming calls. I reported the mater on Hello Peter and MTN refund me on all the roaming charges on my account. Ok so now for the mouth of October 2016 MTN charges me again for roaming call. So I phone the customer service 808 and explain to the person.
1. I load air time on my phone before I cross the border.
2. So my air time gets deducted as I phone.
3. I have also told the person MTN have refunded me before on roaming charges.
4. I told the person you will be able to see it on the system.
5. The person told me it is imposable.
The complained was locked on the 27/11/16
Then 1 or 2 weeks gone passed I phone 808 again MTN customer service because they cannot sort out my problem (I think they do not know how because the people there do not get turned properly or what I do not know)
So the 2nd person tells me I have got a self serves for data that I must pay bat I do not even know how to use this serves so the complained got locked again with a reverence number ***
Sill no feedback so on the 15/11/2016 I must phone MTN again why because MTN do not seem to get back to their customers. So I wasted my time again I had to explain the sorry again the person told me the supervisor will phone me shortly. It is the 16/11/2016 at 11:05 I am still waiting. My account for October is still not sorted out and still not paid this is a big problem for me. If I do not pay MTN switch my phone off bat MTN cannot sort out a small problem. I do not know why MTN has a customer service if they cannot help the customer.
mL
marius L's update16 Nov 2016, 11:26
Reviewer Update
About 10 to 12 months back MTN charged me roaming calls. I reported the mater on Hello Peter and MTN refund me on all the roaming charges on my account. Ok so now for the mouth of October 2016 MTN charges me again for roaming call. So I phone the customer service 808 and explain to the person.
1. I load air time on my phone before I cross the border.
2. So my air time gets deducted as I phone.
3. I have also told the person MTN have refunded me before on roaming charges.
4. I told the person you will be able to see it on the system.
5. The person told me it is imposable.
The complained was locked on the 27/11/16
Then 1 or 2 weeks gone passed I phone 808 again MTN customer service because they cannot sort out my problem (I think they do not know how because the people there do not get turned properly or what I do not know)
So the 2nd person tells me I have got a self serves for data that I must pay bat I do not even know how to use this serves so the complained got locked again with a reverence number ***
Sill no feedback so on the 15/11/2016 I must phone MTN again why because MTN do not seem to get back to their customers. So I wasted my time again I had to explain the sorry again the person told me the supervisor will phone me shortly. It is the 16/11/2016 at 11:05 I am still waiting. My account for October is still not sorted out and still not paid this is a big problem for me. If I do not pay MTN switch my phone off bat MTN cannot sort out a small problem. I do not know why MTN has a customer service if they cannot help the customer.