mL
marius L
1 reviews | Active since Jan 2016
21 Jan 2016, 12:53
Roaming
i had a top up 100 contract with MTN. November 2015 i upgrade to a new phone the guy in the store chance my contract with out me knowing. now the problem is <br> <br> i have never payed for roaming when i travel. i hand to load airtime then i can phone. now i get charts roaming.<br> i phoned the 808 call centre and thy can not fixed if and if i what to fixed it i must pay R 3000.00 be cores the phone i upgrade to was not on the top up 100 contract. bat the guy in the store never told me this. now i need to pay R 969.44 for roaming calls. this is unacceptable
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MTN South Africa's replyOfficial
22 Jan 2016, 08:51Hello mariuslaas,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that you can migrate your contract package to any package that you want , so in your case you can migrate to Top Up contract , but package migration can only be done after 3 months of your contract. MTN Store can assist you with this process.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that you can migrate your contract package to any package that you want , so in your case you can migrate to Top Up contract , but package migration can only be done after 3 months of your contract. MTN Store can assist you with this process.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply22 Jan 2016, 08:51
Official
Hello mariuslaas,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that you can migrate your contract package to any package that you want , so in your case you can migrate to Top Up contract , but package migration can only be done after 3 months of your contract. MTN Store can assist you with this process.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly be advised that you can migrate your contract package to any package that you want , so in your case you can migrate to Top Up contract , but package migration can only be done after 3 months of your contract. MTN Store can assist you with this process.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kind Regards
Nompumelelo
REQ:***