TS
Tish S
1 reviews | Active since Apr 2013
06 Jul 2015, 14:33
Roaming
I received a sms to confirm that I have requested roaming, which I certainly DID NOT!!!<br> <br> Cannot reach ANY person at a shop or the call centre.<br> <br> This is the 2nd time that there is a problem with my account!!!!<br> <br> I am SERIOUSLY considering closing my account with you and moving to Vodacom. At least they answer the pnones!!!!!<br>
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Replies (1)
MTN South Africa's replyOfficial
07 Jul 2015, 16:59Hello tishsinden,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the number provided there is no International Roaming loaded. There is no note on your account for International Roaming request.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the number provided there is no International Roaming loaded. There is no note on your account for International Roaming request.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply07 Jul 2015, 16:59
Official
Hello tishsinden,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the number provided there is no International Roaming loaded. There is no note on your account for International Roaming request.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the number provided there is no International Roaming loaded. There is no note on your account for International Roaming request.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,