HS
Hendrik S
1 reviews | Active since May 2016
14 May 2016, 09:09
river walk mtn potchefstroom
<p>The service is ridiculously slow and the people working here at river walk mtn arrogant. There are like 10 mtn people in and out of the shop but you have to wait an eternity to be helped and then they are still rude and it seems like they have no idea what they are doing</p>
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Replies (1)
MTN South Africa's replyOfficial
16 May 2016, 19:54Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
MTN South Africa's reply16 May 2016, 19:54
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***