*********** CUSUMERS
<p>I had a contract with Autopage which was migrated to MTN (account number C ********** ). All was going well until last month when MTN decided to increase my subscription by an addidtional R100.00. When I enquired about the additional amount I was given the run around about Data usage. So here comes the interesting part, this is a top up contract that allows 500mb free per month and thereafter you have to top up. I was now told that I have to put a limit on THIS TOP UP contract (same done). To date I have sent no less that 100 emails to the customer care who are still getting back to me (I keep getting mails saying that they acknowledge receipt of the query ********** 4 but no one gets back to me). Today they have have again deducted an amount from account which I will again return as the amount they calling for is not as per my contract......Consumers have to be careful and check what these people are billing them for. Never mind that if you query amounts you are ignored. Big companies like this take peoples money and cannot be bothered. When you enter into a contract both parties have to play by the rules not only the consumer. imagine all the R100.00's they take from unsuspecting consumers monthly (should calculate to a hudsome profit share every year).</p>
Wow!!!!!!!,
If one looks at all the complaints from MTN customers it makes you wonder if they even look at this site.
Everyone seems to be complaining about the same things as well (been ********** by MTN and no customer service)
Wow!!!!!!!,
If one looks at all the complaints from MTN customers it makes you wonder if they even look at this site.
Everyone seems to be complaining about the same things as well (been ********** by MTN and no customer service)
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time confirming the account number.
The system do reflect that the account has been set up as Top Up on the 10-8-2016, the system reflect as well that the usage limit has been changed from 1-00 to R100.00 the usage was changed via the user of the device. We have sent to you the proof of the changes via customer care.
The account has been billed for the extra usage set up R100.00.
The usage limit is now set up for R0.00, the account will not be billed further for any data usage unless the usage limit is changed, data need to be purchased once the 500MB has been used up. .
Please make sure that the usage limit is not changed you may place the sim card in another device to set this up. *141*1*7852#.
We have sent to you the itemized billing report for August and October month.
The charges are valid.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Thank you for your time confirming the account number.
The system do reflect that the account has been set up as Top Up on the 10-8-2016, the system reflect as well that the usage limit has been changed from 1-00 to R100.00 the usage was changed via the user of the device. We have sent to you the proof of the changes via customer care.
The account has been billed for the extra usage set up R100.00.
The usage limit is now set up for R0.00, the account will not be billed further for any data usage unless the usage limit is changed, data need to be purchased once the 500MB has been used up. .
Please make sure that the usage limit is not changed you may place the sim card in another device to set this up. *141*1*7852#.
We have sent to you the itemized billing report for August and October month.
The charges are valid.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
When this contract was taken with Autopage for my son it was a Top up contract (as noted to you guys in numerous emails so why was he allowed to exceed the 500mb as per the said contract). As per your response it was only set up as Top up 8 October 2016, this is after I had complained and stopped payment from my account. Your itemised bill for this so called extra usage does not make sense either as it has two different amounts R87.72 and R98.56 (I guess MTN is rounding it off to the nearest 100) and is selective of the times you feel like charging. Further to that the next statement I received, has the same amount invoiced x 2 (nevermind the fact that the boy did not use the Laptop or any data).
As per the contract I entered into with Autopage THESE CHARGES ARE NOT VALID (you point out in you response).
When you migrated this account from Autopage you surely received a copy of the contract I signed. I want a copy of this contract and we can then take it from there.
When this contract was taken with Autopage for my son it was a Top up contract (as noted to you guys in numerous emails so why was he allowed to exceed the 500mb as per the said contract). As per your response it was only set up as Top up 8 October 2016, this is after I had complained and stopped payment from my account. Your itemised bill for this so called extra usage does not make sense either as it has two different amounts R87.72 and R98.56 (I guess MTN is rounding it off to the nearest 100) and is selective of the times you feel like charging. Further to that the next statement I received, has the same amount invoiced x 2 (nevermind the fact that the boy did not use the Laptop or any data).
As per the contract I entered into with Autopage THESE CHARGES ARE NOT VALID (you point out in you response).
When you migrated this account from Autopage you surely received a copy of the contract I signed. I want a copy of this contract and we can then take it from there.
I still await copy of the contract as requested 3 November.
I still await copy of the contract as requested 3 November.
1 week later and still no contract and no response from Alice van der Merwe from MTN REQ: ********** . I have mailed customer service as well but as usual no response from them either.
1 week later and still no contract and no response from Alice van der Merwe from MTN REQ: ********** . I have mailed customer service as well but as usual no response from them either.
It is now 22 November and still no contract and this after I spoke to a Willie as well on 10 November (he is from the CEO customer experience department).
It is now 22 November and still no contract and this after I spoke to a Willie as well on 10 November (he is from the CEO customer experience department).
7 Months later and still MTN has not resolved my query nor do they even respond to my numerous mails to their customer care box.
Instead they hand the matter over to External Debt Collection companies, when the query is raised with the EDC's it is returned to MTN and just sent to the next EDC.
SOMEONE OUT THERE MUST HAVE THE CEO'S DETAILS SO I CAN SEND IT TO HIM OR HER DIRECTLY, PERHAPD THEN I (THE SMALL MAN IN THE STREET) WILL GET HIS QUERY RESOLVED.
7 Months later and still MTN has not resolved my query nor do they even respond to my numerous mails to their customer care box.
Instead they hand the matter over to External Debt Collection companies, when the query is raised with the EDC's it is returned to MTN and just sent to the next EDC.
SOMEONE OUT THERE MUST HAVE THE CEO'S DETAILS SO I CAN SEND IT TO HIM OR HER DIRECTLY, PERHAPD THEN I (THE SMALL MAN IN THE STREET) WILL GET HIS QUERY RESOLVED.