BM
Botse M
1 reviews | Active since Sept 2010
14 Sept 2015, 11:00
Ripping me off
I dont know whats going on with MTN but their services are deteriorating I am no longer a happy MTN client. You truly ripping me off I now spending over R600 on data and calls excluding R800 i pay for my contract and I hardly call anyone the other day I bought 1 gb it was finished the next day the other day I bought 60 airtime made 2 short calls and R22 was left then I tried to make a third call it said I didnt have enough money even though I had R22. Whats going on? When are you going to take us seriously? Must we move to other service providers? come on I've been a loyal customer for 10 years now.
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MTN South Africa's replyOfficial
14 Sept 2015, 12:53Hello BossBB,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that according to our records, your monthly subscription was R809 for the last 3 months and prior to that you paid R799. This is due to the tariff increase by R10 since May 2011.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that according to our records, your monthly subscription was R809 for the last 3 months and prior to that you paid R799. This is due to the tariff increase by R10 since May 2011.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply14 Sept 2015, 12:53
Official
Hello BossBB,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that according to our records, your monthly subscription was R809 for the last 3 months and prior to that you paid R799. This is due to the tariff increase by R10 since May 2011.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that according to our records, your monthly subscription was R809 for the last 3 months and prior to that you paid R799. This is due to the tariff increase by R10 since May 2011.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,