JlR
Jean-Pierre le Roux
1 reviews | Active since Jan 2014
26 Aug 2015, 10:23
Ripping me off
Ntombikhona Mgwabi please do a audit for at least the last 8 months on my account. My contract that I signed for is R219 a month. I am aware of my upgrade and that is a extra cost, but I have been charged for data and haven't received it. My monthly costs have been R625, R625, R518, R413 etc etc please dude, can you see something is wrong here. I have not paid my bill and my line will be disconnected soon. Please refund me! How many millions is MTN making from 100's and 1000's of other people that do not complain every month?<br> I just want my life back to normal and I want to pay R219 as I signed.<br> Thanks
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MTN South Africa's replyOfficial
26 Aug 2015, 15:31Hello Jean-Pierrelrx,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have credit and amount of R298.00 for the data bundles charged in March and April(R625.00). Another credit of R104.39 was passed for the hardware fees plus a credit of R99.98 was passed for the sms and data bundled not discounted in July and August.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have credit and amount of R298.00 for the data bundles charged in March and April(R625.00). Another credit of R104.39 was passed for the hardware fees plus a credit of R99.98 was passed for the sms and data bundled not discounted in July and August.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply26 Aug 2015, 15:31
Official
Hello Jean-Pierrelrx,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have credit and amount of R298.00 for the data bundles charged in March and April(R625.00). Another credit of R104.39 was passed for the hardware fees plus a credit of R99.98 was passed for the sms and data bundled not discounted in July and August.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that we have credit and amount of R298.00 for the data bundles charged in March and April(R625.00). Another credit of R104.39 was passed for the hardware fees plus a credit of R99.98 was passed for the sms and data bundled not discounted in July and August.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica