TM
Thabo M
1 reviews | Active since Nov 2011
16 Jan 2018, 21:23
Ripping me off
I took a wifi router via contract with mtn, the package is for R249 for 20 gb day and 20gb night. I was told that I'm going to be billed a pro rata for November and the other months will be R249 as per the contract. I was not billed in Dec, they told me that my debit order will go through in Jan. According to my calculations, I was supposed to be billed around R498 and few rands as a pro rata for November but now I'm debited R1404 which is way too high and they are inconveniencing as schools are reopening tomorrow and they tell me that my query will be resolved within 72hrs. MTN you are ripping us off and you don't care about us.
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MTN South Africa's replyOfficial
17 Jan 2018, 10:19Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that a billing dispute query have been logged ref no: *** to our billing department for further investigation,we awaiting for feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaint Management Team
Best regards,
MTN South Africa's reply17 Jan 2018, 10:19
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly be advised that a billing dispute query have been logged ref no: *** to our billing department for further investigation,we awaiting for feedback.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaint Management Team
Best regards,