WM
Willem M

1 reviews | Active since Mar 2015

24 Mar 2015, 08:43

**********, poor service

On 8/3/2015 I bought 500mb of Night Express data. Received a sms confirming it would be valid until 8/4/2015. After 5 days received another sms saying the bundle will expire in 48 hour and it did. This was the second time this happened. Each time I lost at least 200mb of data. I phoned 808, 1555 on 15/3/2015 and after 45 minutes no agent was able to assist me. Send an e mail on 16/3/2015 to Customercare . Received a answer that does not make sense. ***. Send sms to 44303. They refunded me 300mb data. I again logged a complaint on 17/3/2015 asking what about the rest of my data that I paid for , but was lost and also if the problem is solved. ***. A week later, no response. I am to afraid to buy data and loose it again and then have to go through this whole process to get back what I paid for. This is very very poor service from Mtn. It looks like they are steeling back the data that people buy. So disappointed in them.I am a client of them for at least 16 years. This is poor Client Service

0
Replies (1)
MTN South Africa
MTN South Africa's reply30 Mar 2015, 10:32
Official
Hello Willie52,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
REQ:***

Best regards,