********** on monthly bill

I have opened my 1st contract with MTN in Constantia Village. It is a som and router for on a R499 package deal. This took place on the 28th January. When I got home plugged the router in and did it did not have any internet connection. I immediately contacted the employee and got told to bring the Router back. I agreed but also made it clear that I'm not paying for any days that this router is not working. And the employee agreed. On the 31st I was informed that the router has bee n reset. When plugged it in it still did not work as it should. Had to take it back again. And it already felt like a big headache. So, finally on the 1st of Feb they sorted it out again and it worked when I plugged it in at home.

So I got billed on the 2nd of March. The total was R933. 61. I queried it with the employee in Constantia Village branch. He words to me as it is pro rata. In my defence, how can it be pro rata if I received it on the 1st of February in a working condition. So my monthly bill is R499 but I paid more nearly an amount relating to 2 months. In fact after all this back and forth I left it hoping that I will have an reduced amount to ay for the month of March. But I ended up paying R499 again. I want to know why I had to at R434. 61 extra for 1 month of data. I am just going to cancel this contract. Thank you very much. All my complaints are falling on deaf ears. And it is not fair on any customer to get ********** like this. And being told it is a system error but u don't get you money back. This is a 24 month contract but I had enough.