NL
Naomi L
1 reviews | Active since Feb 2019
05 Apr 2019, 09:27
********** my cellphone number
On February 2019, i made a submission with regard to the ill treatment that i received from MTN. My account was referred to its legal department, After settling my account i was told my number has been recycled, that was after i was guaranteed that my number was still available on the network. That means my number was ripped from me by MTN network. Even after making my submission , i have never recieved any call from MTN regarding any development with my case, the only correspondence recieved after my submission was the acknowledgement from Complaints management. Please contact me for further information that you may require.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Apr 2019, 10:48Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Note due to the account handed over for non payment to legal, the cellphone number in question was made inactive and it was recycled. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Note due to the account handed over for non payment to legal, the cellphone number in question was made inactive and it was recycled. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply10 Apr 2019, 10:48
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Note due to the account handed over for non payment to legal, the cellphone number in question was made inactive and it was recycled. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Note due to the account handed over for non payment to legal, the cellphone number in question was made inactive and it was recycled. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Sizwe Schoeman Complaints Management team