NC
Nicole C
1 reviews | Active since May 2015
10 Jul 2015, 13:10
********** BY MTN - BREACH OF CONTRACT
I have been charged for the months of April, May, June and July for so called \packet switched data"which today I am told by a consultant is not an item listed on my contract YET I still have the charges. When can I expect this to be resolved. I have been e-mailing since 6 May 2015 and have numerous reference numbers and today is the first time that someone came back to me but the issue is still not resolved. I have also requested my debit order to be cancelled and I will pay in store when this is resolved and I have a correct billing statement. Regards N Connell - account number: N***"""
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MTN South Africa's replyOfficial
20 Jul 2015, 11:53Hello nicole279,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you are on the MTNChoice 200 minutes including 300MB and SMS 100 bundles open contract. For the invoices queried, the 300MB bundle provisioned monthly was depleted and you incurred extra charges called packet switch data calls. Once your provisioned data has been exhausted, you are still able to use the internet services and you are charged on an out of bundle rate of 0.99c per MB. There is no limit set on your account requesting that you do not go over the monthly provisioning and you are therefore liable for the charges incurred.
A billing request has been logged for the Itemised billing to be sent, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you are on the MTNChoice 200 minutes including 300MB and SMS 100 bundles open contract. For the invoices queried, the 300MB bundle provisioned monthly was depleted and you incurred extra charges called packet switch data calls. Once your provisioned data has been exhausted, you are still able to use the internet services and you are charged on an out of bundle rate of 0.99c per MB. There is no limit set on your account requesting that you do not go over the monthly provisioning and you are therefore liable for the charges incurred.
A billing request has been logged for the Itemised billing to be sent, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply20 Jul 2015, 11:53
Official
Hello nicole279,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you are on the MTNChoice 200 minutes including 300MB and SMS 100 bundles open contract. For the invoices queried, the 300MB bundle provisioned monthly was depleted and you incurred extra charges called packet switch data calls. Once your provisioned data has been exhausted, you are still able to use the internet services and you are charged on an out of bundle rate of 0.99c per MB. There is no limit set on your account requesting that you do not go over the monthly provisioning and you are therefore liable for the charges incurred.
A billing request has been logged for the Itemised billing to be sent, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that you are on the MTNChoice 200 minutes including 300MB and SMS 100 bundles open contract. For the invoices queried, the 300MB bundle provisioned monthly was depleted and you incurred extra charges called packet switch data calls. Once your provisioned data has been exhausted, you are still able to use the internet services and you are charged on an out of bundle rate of 0.99c per MB. There is no limit set on your account requesting that you do not go over the monthly provisioning and you are therefore liable for the charges incurred.
A billing request has been logged for the Itemised billing to be sent, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***