sR
sashyn R
1 reviews | Active since Nov 2010
02 Nov 2015, 14:31
********** by MTN
I have a 2gb data line with mifi contract with mtn. My data used to last me the entire month with enough data carrying over as I don't use much and my bill used to be R145 a month. I was debited for R2600 even though I have a limit of R600 on my account. How is this possible? Clearly MTN is trying to ***** people over to get money to pay their fine. What goes around,comes around. I cannot afford R2600 and that is why i took a cheap contract. I have been a loyal client for 15 years but now will gladly cancel my line.In fact,I am now going to use a different network
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MTN South Africa's replyOfficial
03 Nov 2015, 16:14Hello SashX,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The billing department has validated the usage and as per the billing department the charges are valid.
Invoice dated 2015-09 -20 total data used = 8699.66MB - 2048MB (Monthly Allocation ) - 2048MB (Promo Data data ) - 2073MB (Promo Data data ) = 2530.66MB @ R0.87 (out of bundle rate excl VAT) = R2201.67 (Supposed to be charged).
As per Invoice, customer was charged R 2,167.37 excluded vat on this invoice, which is less than the usage calculated above. Therefore there is no credit due.
This line is on open package 2GB and not Top Up. You may visit any MTN stores to assist migrate from open to Top Up to prevent usage once the 2GB has been used up.
If you request to cancel the contract before the expire date 27-9-2016 early termination fee will apply.
You can contact the 808 service center for the call to be transferred to the credit management to assist you with payment arrangement.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The billing department has validated the usage and as per the billing department the charges are valid.
Invoice dated 2015-09 -20 total data used = 8699.66MB - 2048MB (Monthly Allocation ) - 2048MB (Promo Data data ) - 2073MB (Promo Data data ) = 2530.66MB @ R0.87 (out of bundle rate excl VAT) = R2201.67 (Supposed to be charged).
As per Invoice, customer was charged R 2,167.37 excluded vat on this invoice, which is less than the usage calculated above. Therefore there is no credit due.
This line is on open package 2GB and not Top Up. You may visit any MTN stores to assist migrate from open to Top Up to prevent usage once the 2GB has been used up.
If you request to cancel the contract before the expire date 27-9-2016 early termination fee will apply.
You can contact the 808 service center for the call to be transferred to the credit management to assist you with payment arrangement.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply03 Nov 2015, 16:14
Official
Hello SashX,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The billing department has validated the usage and as per the billing department the charges are valid.
Invoice dated 2015-09 -20 total data used = 8699.66MB - 2048MB (Monthly Allocation ) - 2048MB (Promo Data data ) - 2073MB (Promo Data data ) = 2530.66MB @ R0.87 (out of bundle rate excl VAT) = R2201.67 (Supposed to be charged).
As per Invoice, customer was charged R 2,167.37 excluded vat on this invoice, which is less than the usage calculated above. Therefore there is no credit due.
This line is on open package 2GB and not Top Up. You may visit any MTN stores to assist migrate from open to Top Up to prevent usage once the 2GB has been used up.
If you request to cancel the contract before the expire date 27-9-2016 early termination fee will apply.
You can contact the 808 service center for the call to be transferred to the credit management to assist you with payment arrangement.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The billing department has validated the usage and as per the billing department the charges are valid.
Invoice dated 2015-09 -20 total data used = 8699.66MB - 2048MB (Monthly Allocation ) - 2048MB (Promo Data data ) - 2073MB (Promo Data data ) = 2530.66MB @ R0.87 (out of bundle rate excl VAT) = R2201.67 (Supposed to be charged).
As per Invoice, customer was charged R 2,167.37 excluded vat on this invoice, which is less than the usage calculated above. Therefore there is no credit due.
This line is on open package 2GB and not Top Up. You may visit any MTN stores to assist migrate from open to Top Up to prevent usage once the 2GB has been used up.
If you request to cancel the contract before the expire date 27-9-2016 early termination fee will apply.
You can contact the 808 service center for the call to be transferred to the credit management to assist you with payment arrangement.
Kind Regards,
Alice van der Merwe
***
Best regards,