1 reviews | Active since May 2015
********** BY MTN
My account was moved from Nashua Mobile to MTN directly a few months ago. I never had any complaints whilst under Nashua Mobile but since it has been taken over by MTN the bill each month is never constant. This month however was beyond ridiculous. My bill is usually around R604 but this month it is R1355. I saw I had a charge on my bill that has a description as \Packet switched data calls"for just over R644. I have been querying for over a week. I am now advised that this is for extra data at .99c per MB. I then advised that this cannot be as I have proof that when my data is exceeded I have had to purchase through internet banking a data bundle. I also questioned how I can have a limit on my phone of R791 and yet this happens? I was told I have no limit. I can prove that I do have a limit as in fact was sent an sms by MTN on 28 April saying I qualify to increase my limit from R791 to R3002 which I declined. So if I never had a limit"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our records the system reflects that you have been advised accordingly.
There is no limit set on your account your usage limit must be 0.00 for you not to go over what we provisioned you.
Kindly be advised that we can send you the itemized billing however it comes with a once off charge fee as you don't have it loaded on your account as a service.
Please be advised that there will be a once off fee of R18.68 excluding vat for the itemized bill, confirm if you accept the charge.
Please do not hesitate to contact us should you require further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our records the system reflects that you have been advised accordingly.
There is no limit set on your account your usage limit must be 0.00 for you not to go over what we provisioned you.
Kindly be advised that we can send you the itemized billing however it comes with a once off charge fee as you don't have it loaded on your account as a service.
Please be advised that there will be a once off fee of R18.68 excluding vat for the itemized bill, confirm if you accept the charge.
Please do not hesitate to contact us should you require further assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,