NS
Neta S

1 reviews | Active since Dec 2010

03 Jun 2015, 13:46

********** BY MTN

I have a R50 - 500MB contract, have never gone over it and now get billed a ridiculous R1630.00 for data charges which cannot even be checked as the itemised billing statement I requested more than a month ago with MTN has still not been sent to me.<br> <br> I haven't received any explanation for this exorbitant price. I've had this contract for years now and never have I gone over the R50 nor to I do any heavy downloading on the net. I've also been advised that I have a cap of R3600 on a R50 contract even though I explicitly asked for top-up pay as you go after the limit is reached when the contract was made.<br> <br> The absolute lack of commitment, service offering and being down-right ********** is rather pathetic, not something I'd expect from such a large player in the industry. <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply12 Jun 2015, 12:10
Official
Hello Neta123,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Please note that this has been escalated to our billing department for the data charges to be validated. Also note that a request for the itemised bill to be sent to you.

Thank you
Wenzile Masina
REQ:***