********** AGAIN!!!!

In December I upgraded my contract at MTN Killarney branch. . I requested that the number be changed to a pay as you go package. The premium was R 199.00 p.m. I was charged R 700.. for this contract this month. I have been trying tall call 808, but the line cuts off when i hold for an operator. I called the Killarney branch and was told there was a mistake but as it was a saturday I had to call back on Monday to log a query. I called on Monday, but could not get through. I everntually got hold of Lebo yesterday who told me she wasn't sure what was the problem and would escalate it to her manager and call me back. Usual MTN service, no one called me back and when I called today she told me my number was not on the network, I then asked if she foound out what had happened. She told me it was for data that I used., This is impossible, because for some reason the Sim card has also been RICA blocked for over a month. This is also another query I logged with MTN that has never been fixed. I spoke to her manager who had never received my query and was told that they will escalate it but I must just wait!!! UNACCEPTABLE!! I WANT THIS SORTED OUT TODAY!!!