NB
Natalie Bam-Arendse
1 reviews | Active since Feb 2018
14 Feb 2018, 10:40
**********
I am writing this on behalf of my dad who is 69 years old an have been attempting to cancel his contract after the worst experience trying to perform a simple upgrade. This has now led to him being threatened with legal action, for what we do not know. I have tried to step in to try and assist, and MTN refuses to deal with me as I am not the account holder. The account holder has been sent all over the place, with no success, and now not even able to use his number as MTN has blocked it. How much longer does he have to endure this abuse???
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MTN South Africa's replyOfficial
14 Feb 2018, 19:01Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly reply with the ID number or account number in order to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply14 Feb 2018, 19:01
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly reply with the ID number or account number in order to investigate and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
NB
Natalie Bam-Arendse's updateReviewer Update
15 Feb 2018, 08:00Good day
My dad's ID number is *** 081, his mobile number is *** and the account number is A***.
Thank you.
NB
Natalie Bam-Arendse's update15 Feb 2018, 08:00
Reviewer Update
Good day
My dad's ID number is *** 081, his mobile number is *** and the account number is A***.
Thank you.