SM
Shaun M
1 reviews | Active since Aug 2015
06 Aug 2015, 20:10
**********
I was wrongfully billed for excessive amounts by this cell phone network for 2 months in a row, when I put a limit for usage that I was requested to do, I still got ********** for a further large amount. Between 3 months I have forked out 14k which is ridiculous for a cell phone contract which is hardly used. Mtn says that it is because of data usage however this is absurd. after being a loyal customer for 15 years, this is a no go, I will NEVER support this service provider in their future endeavours.
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MTN South Africa's replyOfficial
21 Aug 2015, 15:28Hello Shaun Moodley 1,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***, REQ:***. Also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***, REQ:***. Also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Best regards,
MTN South Africa's reply21 Aug 2015, 15:28
Official
Hello Shaun Moodley 1,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***, REQ:***. Also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***, REQ:***. Also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Best regards,