1 reviews | Active since Mar 2017
Ripped
<p>I have a top contract and am being charged for roaming, without being informed that it is being charged additionally. Despite my calls from February 2017 to date, i have a received a bill for R3178. Please advice how can i resolve this issue.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that we have evaluated your contract and picked up that your current package is an open line contract not a top up thats the reason why you have incurred the roaming charges.
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
kindly be advised that we have evaluated your contract and picked up that your current package is an open line contract not a top up thats the reason why you have incurred the roaming charges.
warm regards
mike
REQ:***
Best regards,
If i had an open contract, why would i be topping up on data and airtime???
Why would i be needing to top up all the time if i had an open contract?
If i had an open contract, why would i be topping up on data and airtime???
Why would i be needing to top up all the time if i had an open contract?
Furthermore, at no point was i ever told that i have an open contract and i am almost due for a renewal. Also i have emailed mtn complaining as well as called about this but no1 seems to get back to me but expect me to pay.
I have been a loyal client for many years and am shattered at the lack of communication and assistance in this matter.
Furthermore, at no point was i ever told that i have an open contract and i am almost due for a renewal. Also i have emailed mtn complaining as well as called about this but no1 seems to get back to me but expect me to pay.
I have been a loyal client for many years and am shattered at the lack of communication and assistance in this matter.