JC
Joanne C
1 reviews | Active since Dec 2013
03 Apr 2016, 15:07
RIPP OFF
to mtngrouppresso. <br> PAID FOR AIRTIME R60 2XR30 AND CANNOT DOWNLOAD A ONE DAY UNCAPPED DATA BUNDLE????? <br> <br> THIS IS NOT THE FIRST TIME THIS HAS HAPPENED! MONEY/AIRTIME BEING ******! R40 DATA BUNDLE UNCAPPED I BOUGHT THE DATA A FEW MINUTES AGO DOWNLOADED IT HAD TO WAIT TWO HOURS FOR THE STUPID AIRTIME TO BE UPDATED ON THE SYSTEM!<br> <br> I DO NOT HAVE AUTOMATIC UPDATES SWITCHED ON MY PHONE SO THAT'S NO EXCUSE<br> <br> WHERE IS MY AIRTIME???<br> <br> ALL I GOT WAS BARRED FOR TRYING TO LOAD AIRTIME???<br> <br> I STILL COULD NOT LOAD AN UNCAPPED ONE DAY BUNDLE!<br> <br> I WANT A REFUND!!!<br> JOE
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
06 Apr 2016, 14:32Hello joecrozier,
We are truly sorry for the breakdown in service experienced.
We have now escalated the matter directly to the management team within our Prepaid Department.
We've requested for them to investigate the airtime depletion and also confirm the issues pertaining to your airtime not immediately reflecting as a positve balance on your account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced.
We have now escalated the matter directly to the management team within our Prepaid Department.
We've requested for them to investigate the airtime depletion and also confirm the issues pertaining to your airtime not immediately reflecting as a positve balance on your account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply06 Apr 2016, 14:32
Official
Hello joecrozier,
We are truly sorry for the breakdown in service experienced.
We have now escalated the matter directly to the management team within our Prepaid Department.
We've requested for them to investigate the airtime depletion and also confirm the issues pertaining to your airtime not immediately reflecting as a positve balance on your account.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced.
We have now escalated the matter directly to the management team within our Prepaid Department.
We've requested for them to investigate the airtime depletion and also confirm the issues pertaining to your airtime not immediately reflecting as a positve balance on your account.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,